Last updated 26 October 2026
Outrun is a trading name of PRWN LTD, a company registered in England and Wales (company number 16554885).
This page sits alongside our terms of service.
Free trial
Every new customer gets a 7-day trial. We take a card to start it. Cancel before the trial ends and you will not be charged. If you do not cancel, your plan starts and your card is charged. We do not offer a second trial.
Cancelling
You can cancel at any time in the app, or by emailing hello@outrun.so. Cancelling stops the next payment. You keep access until the end of the period you have paid for (the month, or the year on a yearly plan). Then your account is paused: digests stop and we do not charge you.
Paused accounts
An account is also paused if a payment fails and we cannot collect it. A paused account keeps your settings, ideal customer profiles and lead history until you delete your account. Renew from Manage billing before your period ends. After your plan ends, choose a plan again at checkout.
Refunds
Once your trial has turned into a paid plan, we do not give refunds, including for part of a month or year you have not used, except where the law requires it. Yearly plans are ten times the monthly price and are paid up front.
Changing plan
You can change your plan in the app, from Billing. If a price goes down, you move to the lower price from your next renewal, with no proration or refund.
Prices and VAT
The price shown is the price you pay. We don’t add VAT to your invoice.
Missed digest credit
We send your digest every weekday. If a weekday goes by with no digest by 12:00 noon your time because of us, you get one day of your plan free. On Team, that is one day per seat. The credit is capped at 5 days a month and goes on your next bill, once our team has reviewed it and applied it.
- It does not apply to trial, beta, paused, past-due or complimentary accounts.
- It does not apply on days when there was no lead to send, or when the failure was on your side (for example, a Slack connection that was removed, a Telegram chat that blocked the bot, or an inbox that bounced or filtered the email).
- If you think we missed one, email hello@outrun.so with the date and we will check it.
A wrong or bounced contact
If a contact in your digest turns out to be wrong, or their email bounces, and you tell us within 7 days of the digest, we will add one extra lead to your next digest. We do this up to 3 times a week.
Disputes
If you are unhappy about a charge, please email hello@outrun.so before you raise it with your bank. We will look at it and reply.